Shipping policy
Maison Beljanski is committed to providing exceptional customer service. Orders are processed within 24 hours of receipt and shipping can take place as soon as 24 hours after the order is processed. Shipping costs for all orders are the responsibility of the customer and are added to the price of the products.
What is the delivery time?
We send all our packages as quickly as possible. Packages are normally delivered during the day from Monday to Friday, between 8:00 am and 9:00 pm. The delivery time varies according to the destination and possible customs processing (not applicable for customers located in the USA or within the European Customs Union). For other destinations, Maison Beljanski® is not responsible for taxes and/or duties or any brokerage and/or delivery fees that may be applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error or orders seized by Customs.
How can I track my package?
For each shipment via FedEx, the carrier will send you by email or SMS with the tracking number of your package with an estimated delivery date. Please check your junk mail. You will be able to track your package via the FedEx website of the country of destination of your package. You can also track your package by logging into your Maison Beljanski Account (if you created one when you placed your order) by going to the "My Account" section.
What should I do if my order is late?
The delivery time of your order depends on the destination and possible customs controls. If you still have not received your order after the time mentioned on the carrier's website, we invite you to contact the carrier directly and schedule the delivery at a later date or at another address. In case of difficulties, do not hesitate to contact us, we will be able to assist you.
Is the ability to track my order online available in all countries?
Yes, for all FedEx shipments. Some destinations (Serbia, Bosnia-Herzegovina, Montenegro...) are served by PostNL for regular shipments.
What happens if I miss my delivery?
In order to guarantee the delivery of your package, you will be required to sign upon receipt.* If you are absent when the carrier arrives, you will be informed by a notice of passage (left in the mailbox and/or visible via a notification on the carrier's package tracking page). You will then have the possibility to contact the carrier to schedule a new delivery. *Since the COVID-19 pandemic, the carrier cannot guarantee the signature.
I can't be present at the time of delivery. Can I have my order delivered to a relay point?
For deliveries to the US, it is possible to request a delivery to a FedEx accredited drop-off point (see locations on fedex.com). For deliveries to metropolitan France, Belgium, Luxembourg, the Netherlands, Portugal or Spain, it is also possible. The first delivery attempt will always take place at the address you provided, but if the first delivery was not successful, you can contact FedEx and indicate that you would like your package to be redistributed in a Mondial Relay point (more than 40,000 collection points). Before contacting them, make sure you have your 12-digit tracking number, as well as the address of the desired relay point (list available on the Mondial Relay website). Once confirmed by phone with your FedEx contact, your package will be redistributed within a few days. Once your package is available, you will receive a confirmation SMS from FedEx and the online status of your package will be displayed as "delivered". Your ID and a signature will be required. Please note that once your package is redirected to a relay point, you can no longer request a home delivery. This service is available at no extra cost.
Can I change my delivery address?
If you wish to change your delivery address, we invite you to contact the carrier directly and give them your tracking number. Please note that a change of address may delay the original delivery date and result in additional charges to you.
What should I do if the package is damaged during delivery?
Upon receipt, check the condition of the package and its contents. If something is wrong, please contact our New York customer service immediately by phone or email, specifying the type of damage (breakage, tear, deep scratches, deformation, denting, humidity, etc.), so that they can open an investigation with the sender. Remember to keep your package and its packaging and take pictures of the package received (closed and opened) as well as the damaged products.
